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The Great McAfee Fiasco of 2009

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  • The Great McAfee Fiasco of 2009

    McAfee released a flawed virus definition yesterday. The definitions tell the McAfee software which file signatures (like a fingerprint) are viruses. The result of this being, ALL of the Liberty programs are quarantined/removed.

    The quickest resolution is desired by everyone. There are at least two options here:

    #1 - Call McAfee Technical Support and ask for help restoring all files that were removed from C:\RWD\. Then, ask for help creating an exception for all programs in the C:\RWD\ folder. An exception is something that tells anti-virus programs "don't hurt this program - it's a good program."

    We've had customers come back with successful results from McAfee, while others have reported horror stories (6 hours on the phone, zero assistance, etc.) This is where option #2 comes in...

    #2 - Uninstall McAfee, install any update and then install the best anti-virus product out there - ESET Nod32 Anti-virus. Here is a link to the Home Edition. Here is a link to the Business Edition. Resaleworld utilizes ESET, but we do not provide technical support for the product. In our experience though, it is such a great product, you won't really need assistance with it. It's the most unintrusive, yet effective anti-virus software out there. It has found and removed viruses that none of the big boys (e.g. Norton, McAfee, AVG, Avast!, etc.) could find. It never pops-up annoying prompts and it keeps a Windows computer running fast.

    It all comes down to one question - "how valuable is your time?" If you don't have time to waste sitting on the phone for hours and if you want to ensure your business is running smoothly, then option #2 is the best choice.

    We want everyone out there to know this issue is not something that was caused by Resaleworld or Liberty. Also, McAfee didn't intentionally do this. Fighting computer viruses is a cat and mouse game. McAfee detected a threat and put together a signature that says, "if the program looks like this, it might be a virus." It's a case of mistaken identity, that's all.

    What's promising is, one of our customers just spoke with McAfee about this issue. McAfee's stance was, "they can't do anything until tomorrow." Does this mean they've updated the virus definitions and all will be fixed tomorrow? We don't know - we can only speculate.

    We'll keep everyone posted as new information comes in.
    Resaleworld Support

    ***Don't forget to search the forum first! There might already be a post that resolves your issue!***

  • #2
    Kudos to you guys for being SO responsive and on top of it. This is EXACTLY why a customer should stay on support.
    Encore Decor of Florida


    • #3
      Thank you SO MUCH for the sentiments! These darned computers aren't the easiest things to deal with and we know what it's like when you just want to run your business.

      We toiled on whether or not to send out the email last night. We were worried it might cause more alarm than it would help. In the end though, transparency and being proactive benefits everyone.

      Thanks again for the post, Kelley!
      Resaleworld Support

      ***Don't forget to search the forum first! There might already be a post that resolves your issue!***