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  • Missing Accounts in Word Processor in 4.0a

    Issue # 7238
    Missing accounts in Word Processor (4.0a)

    When attempting to prepare emails or letters from within Word Processor in the 4.0a update, accounts that have never received a payout will be missing from the list of accounts.

    A new MergeJoins.xml file that allows for additional filtering capabilities was included with the 4.0a upgrade. One line in that file results in accounts without payouts to be omitted. It is possible to edit the MergeJoins.xml file, found in the C:\RWD\Letters\ folder on the Liberty Server to correct the issue.

    As in the above image, the JoinType used in the last line should be Left Outer, and NOT Inner.

    Rather than editing this file yourself, you can download a new copy of the file and replace the existing file in the C:\RWD\Letters\ folder on the Liberty Server.

    Please note that there is a separate issue impacting 4.0a that will require you to replace the MergeJoins.xml file with an older version. If Issue 7236 impacts you, you will need to replace this and another file, making the above change moot (although you would lose filtering capabilities in Word Mail).
    Russell Levy
    Product Manager
    (800) 785.4800