Announcement

Announcement Module
Collapse
No announcement yet.

Error: 997 Failed to Retrieve Error Message from Print Engine

Page Title Module
Move Remove Collapse
X
Conversation Detail Module
Collapse
  • Filter
  • Time
  • Show
Clear All
new posts

  • Error: 997 Failed to Retrieve Error Message from Print Engine

    Should you receive 'Error: 997 Failed to Retrieve Error Message from Print Engine' on Windows Sever 2008 follow the steps below:

    Take the contents from within C:\WINDOWS\Crystal (there are dll files in that folder), and place them directly in your C:\WINDOWS\system32 folder.

    Below are pictures of the dll files that are contained within those directories.


  • Nelson D.
    replied
    Error:997 Failed to Retrieve Error Message from Print Engine & CUTLight

    As an update to the above post the link has changed. Please use the link below.

    http://files.rswhost.com.s3.amazonaw...TLight_new.msi

    Leave a comment:


  • Mahashwar
    replied
    Error:997 Failed to Retrieve Error Message from Print Engine & CUTLight

    I have discovered installing CUTLight will resolve this issue. You can get it from here: http://rswpartner.com/download/Fixes...TLight_new.msi
    Last edited by Mahashwar; 10-11-2013, 03:53 PM. Reason: updated URL

    Leave a comment:

Working...
X