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Error: 997 Failed to Retrieve Error Message from Print Engine

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  • Error: 997 Failed to Retrieve Error Message from Print Engine

    Should you receive 'Error: 997 Failed to Retrieve Error Message from Print Engine' on Windows Sever 2008 follow the steps below:

    Take the contents from within C:\WINDOWS\Crystal (there are dll files in that folder), and place them directly in your C:\WINDOWS\system32 folder.

    Below are pictures of the dll files that are contained within those directories.

    Resaleworld Support
    Resaleworld.com
    800.785.4800

  • #2
    Error:997 Failed to Retrieve Error Message from Print Engine & CUTLight

    I have discovered installing CUTLight will resolve this issue. You can get it from here: http://rswpartner.com/download/Fixes...TLight_new.msi
    Last edited by Mahashwar; 10-11-2013, 03:53 PM. Reason: updated URL

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    • #3
      Error:997 Failed to Retrieve Error Message from Print Engine & CUTLight

      As an update to the above post the link has changed. Please use the link below.

      http://files.rswhost.com.s3.amazonaw...TLight_new.msi
      Nelson D.
      Resaleworld Client Services

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