Announcement Module

Emergency Hours

Due to the increase in call volume during our normal business hours because of the Covid-19 Pandemic, Saturday and Sunday support was temporarily closed. Technicians were re-allocated to assist with the calls coming in during normal hours.

We are re-opening Saturday Emergency Support on August 8th, 2020, with Sunday Emergency Support to follow on a later date.

Please check back on for any changes in this announcement.
See more
See less

Emergency Support

Page Title Module
Move Remove Collapse
This is a sticky topic.
Conversation Detail Module
  • Filter
  • Time
  • Show
Clear All
new posts

  • Emergency Support

    Emergency Support is available on Saturdays from 10 AM until 2 PM EST. An "Emergency" is defined as the following:

    * You are seeing errors that are preventing you opening the Liberty application
    * You are seeing errors that are preventing you from adding items
    * You are seeing errors that are preventing you from ringing up sales
    * You are seeing errors that are preventing you from synchronizing items with eBay

    This emergency line is intended to provide a channel of communication to our customers that are in dire need of support. While we will provide support to all of our customers during normal business hours (M-F, 9:30 AM-5:30 PM, EST), we must restrict the use of this line to true emergencies.

    Issues with printers/bar code scanners, "how to" questions, ordering supplies, etc. will have to be reserved for calls during normal business hours.

    To contact Technical Support on Saturdays from 10 AM until 2 PM EST, just dial the same number you use for Support...

    (888) 229-0096
    Thank you,

    David Stephen
    Technical Support Specialist

  • #2
    thumbs up

    This is a great service. Our busiest day is Saturdays and it is nice to know support will be there if really needed. I am going to call on a Saturday to see how to change my wallpaper .
    Evergeen Consignment Company
    Pottstown, PA


    • #3
      Don, you crack me up!
      Resaleworld Support

      ***Don't forget to search the forum first! There might already be a post that resolves your issue!***


      • #4
        Emergency support not available again

        This is the second time in 2 months that I have tried to reach Emergency Support at 11am Florida time and get no one, no prompt for emergency help, nothing. It is a holiday weekend and Resaleworld isn't open until Tuesady. Here it is Saturday at 8:52am Arizona time and I can't do business. Thanks Resaleworld.
        Leslie Bohi
        Tack Solutions by Leslie
        Consignment Shop for
        all your Horse Needs!
        Saddles, Tack, Clothing & Gifts
        Phoenix, Arizona


        • #5
          Re: Emergency support not available again

          I do apologize for any inconvenience however we were closed for the holiday weekend. What was the nature of your issue and has it been corrected. Please call Support today and we will be able to assist you!
          Resaleworld Support