Announcement Module
No announcement yet.

ftp your backup/RWDDATA.ZIP to Resaleworld

Page Title Module
Move Remove Collapse
This is a sticky topic.
Conversation Detail Module
  • Filter
  • Time
  • Show
Clear All
new posts

  • ftp your backup/RWDDATA.ZIP to Resaleworld

    From time to time a Liberty Technician may request a copy of your data. Although it cost $120.00/hour for data analysis this fee may be waived if the problem is with the Liberty application.

    To “ftp” your data to us follow theses steps below:
    1) Make a backup of your data
    a. Open Liberty
    b. Click “Tools”
    c. Point to “Maintain…”
    d. Click on “Backup database…”

    2) Locate the RWDDATA.ZIP file. To locate the file find out where it was created.
    a. Click on “Tools”
    b. Click on “Options”
    c. Click on tab # 7- Backup
    d. The Backup Directory field shows where the backup was created.
    e. Rename RWDDATA.ZIP to something such as RWDDATASTORENAME.ZIP where STORENAME is your current store name.

    3) Click on or type this URL into your Internet Browser's address bar. Note: Do Not use the FireFox web browser.

    ***NOTE*** - Newer versions of Internet Explorer do not (easily) allow one to connect to a FTP server. Just open a folder such as My Documents and type/paste into the Address Bar.

    4) You will either be prompted with a "You Are Not Logged In" error or will be asked to login - if you do not see a login prompt, click "File" then click "Login As ..."

    5) Type resale for the Username and Password and then click "Log On" - You will now be in our FTP "folder"

    6) Now "copy and paste" or "drag and drop" the RWDDATA.ZIP file from your local folder/drive to this Web folder.

    7) Once the file has successfully been uploaded, please send an email to or contact our Support Department via (888) 229-0096.
    Thank you,

    David Stephen
    Technical Support Specialist