Jason Zander
08-19-2009, 10:38 AM
This tutorial will show you how to refund an online order through Order Manager.
If you receive a refund via ebay, you will need to use the Order Manager to return the item to inventory.
Start by going to File >> Refund Order
<img src="http://resaleworld.com/videos/jason/2009-08-19_1005.png">
The New Order will appear. First, click the Change button next to the Buyer/Ship To field and select the customer who originally purchased it.
Then click the Add button next to the Items field.
<img src="http://resaleworld.com/videos/jason/2009-08-19_1010.png">
The Add to Sale screen will appear. Type in the item number and press enter. Then click Add.
<img src="http://resaleworld.com/videos/jason/2009-08-19_1011.png">
You may notice the price on the the Add to Sale screen is different than on the Order screen. This particular item had an item fee of $0.50.
Now press the Add button next to Payments.
<img src="http://resaleworld.com/videos/jason/2009-08-19_1013.png">
Select the Payment Type that was used. In our example, we are choosing Mastercard (MC). Please see a note below regarding payments
<img src="http://resaleworld.com/videos/jason/2009-08-19_1014.png">
You do not need to worry about the delivery type as this is just to put inventory back into the system. Go ahead and click Save.
The item will now be back in inventory. If you want to relist the item, you will need to do that afterwards.
Here is the inventory screen for the item:
<img src="http://resaleworld.com/videos/jason/2009-08-19_1021.png">
And the account that purchased it:
<img src="http://resaleworld.com/videos/jason/2009-08-19_1021_001.png">
*Note*
If the customer paid via paypal or some other credit card processing company, you will need to use the respective refund through them. The Order Manager Refund is only to put items back into inventory.
If you receive a refund via ebay, you will need to use the Order Manager to return the item to inventory.
Start by going to File >> Refund Order
<img src="http://resaleworld.com/videos/jason/2009-08-19_1005.png">
The New Order will appear. First, click the Change button next to the Buyer/Ship To field and select the customer who originally purchased it.
Then click the Add button next to the Items field.
<img src="http://resaleworld.com/videos/jason/2009-08-19_1010.png">
The Add to Sale screen will appear. Type in the item number and press enter. Then click Add.
<img src="http://resaleworld.com/videos/jason/2009-08-19_1011.png">
You may notice the price on the the Add to Sale screen is different than on the Order screen. This particular item had an item fee of $0.50.
Now press the Add button next to Payments.
<img src="http://resaleworld.com/videos/jason/2009-08-19_1013.png">
Select the Payment Type that was used. In our example, we are choosing Mastercard (MC). Please see a note below regarding payments
<img src="http://resaleworld.com/videos/jason/2009-08-19_1014.png">
You do not need to worry about the delivery type as this is just to put inventory back into the system. Go ahead and click Save.
The item will now be back in inventory. If you want to relist the item, you will need to do that afterwards.
Here is the inventory screen for the item:
<img src="http://resaleworld.com/videos/jason/2009-08-19_1021.png">
And the account that purchased it:
<img src="http://resaleworld.com/videos/jason/2009-08-19_1021_001.png">
*Note*
If the customer paid via paypal or some other credit card processing company, you will need to use the respective refund through them. The Order Manager Refund is only to put items back into inventory.