Support Team
04-10-2009, 03:14 PM
If you are seeing the following error message when attempting to upload items with images...
there was an exception running the extensions specified in the config file -->maximum request length exceeded
...chances are, your images are "too big." :)
If I take the following image...
<img src="http://resaleworld.com/images/dean_avatar_100px.png"/>
and open it with Notepad, I see a much different "view" of the image...
<img src="http://resaleworld.com/videos/dean/2009-04-10_1507.png"/>
When Liberty uploads images, it does so not by FTP (we did in fact use FTP in the past, but it's "clunky" and not truly a "secure" connectivity method), rather, as raw data. That means the image is converted to a "string" of raw data and is then sent through as an HTTP request. If that string is too long, then one will eventually receive the message outlined above.
What constitutes a "large" image? Typically, one doesn't want 3000 x whatever images, reaching into the MB in file size. Good Web design leans toward images of a very small size, so they can load quickly on users' PCs. It is possible to achieve hi-res images, while retaining a small file size. If your camera is set to its "highest" setting, chances are your images are too big - not just from a technical perspective, but from a "comfort" perspective. Shoppers/bidders aren't going to wait while your images "drip" down the page. They'll get frustrated and will move on to another site/seller.
Liberty defaults to warn you when you add images that exceed 200 KB. There really is no need to exceed that size. Even if one was taking pictures of gems or stamps, the picture might be snapped at a hi-res setting, but goal is to take that hi-res image and crop it, leaving only a "detail" view of the item.
Chances are, the "lowest" setting on your camera is MORE than enough for each of your items.
there was an exception running the extensions specified in the config file -->maximum request length exceeded
...chances are, your images are "too big." :)
If I take the following image...
<img src="http://resaleworld.com/images/dean_avatar_100px.png"/>
and open it with Notepad, I see a much different "view" of the image...
<img src="http://resaleworld.com/videos/dean/2009-04-10_1507.png"/>
When Liberty uploads images, it does so not by FTP (we did in fact use FTP in the past, but it's "clunky" and not truly a "secure" connectivity method), rather, as raw data. That means the image is converted to a "string" of raw data and is then sent through as an HTTP request. If that string is too long, then one will eventually receive the message outlined above.
What constitutes a "large" image? Typically, one doesn't want 3000 x whatever images, reaching into the MB in file size. Good Web design leans toward images of a very small size, so they can load quickly on users' PCs. It is possible to achieve hi-res images, while retaining a small file size. If your camera is set to its "highest" setting, chances are your images are too big - not just from a technical perspective, but from a "comfort" perspective. Shoppers/bidders aren't going to wait while your images "drip" down the page. They'll get frustrated and will move on to another site/seller.
Liberty defaults to warn you when you add images that exceed 200 KB. There really is no need to exceed that size. Even if one was taking pictures of gems or stamps, the picture might be snapped at a hi-res setting, but goal is to take that hi-res image and crop it, leaving only a "detail" view of the item.
Chances are, the "lowest" setting on your camera is MORE than enough for each of your items.