Support Team
03-13-2009, 10:11 AM
WombMaternityConsignment wrote in with the following issues:
Issue #1 "Report Not Found": This is the screen pop we’re receiving when selecting the “Print Transaction History” button on the left hand side of the “3. Transactions” tab for any client. Access to these reports via this function has never been a problem until the last week or so.
<img src="http://rswpartner.com/download/mb/images/2009-03-13_1045.png"/>
Possible Causes + Resolutions:
- This sort of error typically bubbles up on your client PCs; rarely on the server. All of your workstations are dependent on 2 things: a connection to the database (this is how you see accounts, items, etc.) PLUS a Mapped Network Drive that Liberty has been pointed to via Database Settings. If your workstations can't see the server's reports via that Mapped Network Drive, then you're going to get this error. The first thing you want to do is to make sure you have a Mapped Network Drive AND that Liberty knows about it. Please refer to the Network Guide available @ http://myresaleworld.com.
Issue #2 "Backup Database" and "Database Settings":
This is the error message we’re getting when we attempt to back up the Liberty data. There are really 2 separate issues here, 1) when we do attempt to perform a backup, we receive a message stating that “E:\ does not appear to be a valid backup location…” and 2) when attempting to select a drive to direct the backup to we continually receive an “Invalid file name” message.
<img src="http://rswpartner.com/download/mb/images/2009-03-13_1108.png"/>
<img src="http://rswpartner.com/download/mb/images/2009-03-13_1108_001.png"/>
Possible Causes + Resolutions:
The first thing to note is that in screen shot #2, one does not set their Backup Path via "Database Settings." Database Settings tell Liberty how to connect to the server so it can run properly. This is what the Database Settings window (available via Help > Support > Database Settings or Tools > Maintain > Database settings, depending on which version of L4C you are on) looks like:
<img src="http://rswpartner.com/download/mb/images/2009-03-13_1111.png"/>
Notice the two, major settings areas - "Application Base Path" and "Server Name." On your server, your Application Base path should ALWAYS show C:\RWD\ and nothing else. For your workstations however, they need to NOT look at their own C:\ drive, rather, they need to be told about the server's RWD share via a Mapped Network Drive. Your workstations would show something such as X:\, where X:\ was a Mapped Network Drive that got you to the server's RWD share. Please refer to the Networking Guide found in My Resaleworld.
If this doesn't show C:\RWD\ on your server, your backups and more, will not work.
Your backups are configured under Tools > Options > Backup...
<img src="http://rswpartner.com/download/mb/images/2009-03-13_1115.png"/>
This MUST BE a valid location! If you set this to a path that isn't valid, even if only temporarily invalid (e.g. if you backup to a USB Flash Drive and its drive letter is F:\ BUT that drive is not connected right now, then there IS NO F:\ drive on your computer...not at that moment). It's fine if you don't have an F:\ drive at the time you set this, as long as you DO have an F:\ drive when it comes time to make a backup.
Issue #1 "Report Not Found": This is the screen pop we’re receiving when selecting the “Print Transaction History” button on the left hand side of the “3. Transactions” tab for any client. Access to these reports via this function has never been a problem until the last week or so.
<img src="http://rswpartner.com/download/mb/images/2009-03-13_1045.png"/>
Possible Causes + Resolutions:
- This sort of error typically bubbles up on your client PCs; rarely on the server. All of your workstations are dependent on 2 things: a connection to the database (this is how you see accounts, items, etc.) PLUS a Mapped Network Drive that Liberty has been pointed to via Database Settings. If your workstations can't see the server's reports via that Mapped Network Drive, then you're going to get this error. The first thing you want to do is to make sure you have a Mapped Network Drive AND that Liberty knows about it. Please refer to the Network Guide available @ http://myresaleworld.com.
Issue #2 "Backup Database" and "Database Settings":
This is the error message we’re getting when we attempt to back up the Liberty data. There are really 2 separate issues here, 1) when we do attempt to perform a backup, we receive a message stating that “E:\ does not appear to be a valid backup location…” and 2) when attempting to select a drive to direct the backup to we continually receive an “Invalid file name” message.
<img src="http://rswpartner.com/download/mb/images/2009-03-13_1108.png"/>
<img src="http://rswpartner.com/download/mb/images/2009-03-13_1108_001.png"/>
Possible Causes + Resolutions:
The first thing to note is that in screen shot #2, one does not set their Backup Path via "Database Settings." Database Settings tell Liberty how to connect to the server so it can run properly. This is what the Database Settings window (available via Help > Support > Database Settings or Tools > Maintain > Database settings, depending on which version of L4C you are on) looks like:
<img src="http://rswpartner.com/download/mb/images/2009-03-13_1111.png"/>
Notice the two, major settings areas - "Application Base Path" and "Server Name." On your server, your Application Base path should ALWAYS show C:\RWD\ and nothing else. For your workstations however, they need to NOT look at their own C:\ drive, rather, they need to be told about the server's RWD share via a Mapped Network Drive. Your workstations would show something such as X:\, where X:\ was a Mapped Network Drive that got you to the server's RWD share. Please refer to the Networking Guide found in My Resaleworld.
If this doesn't show C:\RWD\ on your server, your backups and more, will not work.
Your backups are configured under Tools > Options > Backup...
<img src="http://rswpartner.com/download/mb/images/2009-03-13_1115.png"/>
This MUST BE a valid location! If you set this to a path that isn't valid, even if only temporarily invalid (e.g. if you backup to a USB Flash Drive and its drive letter is F:\ BUT that drive is not connected right now, then there IS NO F:\ drive on your computer...not at that moment). It's fine if you don't have an F:\ drive at the time you set this, as long as you DO have an F:\ drive when it comes time to make a backup.