How to cancel a Layaway as of 3.5a

[Cara Bronico]

To cancel the Layaway Follow these steps:

Example: Item costs 10.00 and the customer pre-paid 5.00.

1. In POS select File then Layaway look up - select the layaway sale you would like to cancel
2. Select the Item
3. Select Remove Item(s) from the list button ( Its in red)
4. Select the Fee Button (F6)
5. Select the Fee type Misc. Fee
6. Type in the Amount of the pre-paid deposit. (5.00)
7. Then click Finish.

[JARREDCODY]

Does this the store keeps the $5 still, or is it giving it back to the customer.

[Cara Bronico]

Yes, in this case the store would keep the $5.

[JARREDCODY]

If a customer Put 3 items on layaway (say three couches), and put down $100, and the total is $300 + Tax, they come in next week and only want 2 couches, we are currently taking payments for the two couches, and for the remaining amount for the third couch we press payment type forfeit layaway. We then have to 'refund' the item that they forfeitted, we use the forfeit layaway payment to retun it.

Is there anything wrong with doing it liek this?>

[smartgirls]

This was so helpful! I had made the HUGE mistake of voiding a layway...what a mess up that was!!!

Thanks so much to all of you in Tech support! You are awesome!!!
Jamie @ SMARTgirls! :)

[JARREDCODY]

Should Liberty not allow 'voiding' of a layaway just like it doesnt allow voiding of a sale with a Return?

[JARREDCODY]

Found an issue?

When a customer is on a rewards program and you 'forfeit the layaway' it gives them points.

Can they integrate a built in forfeit procedure like they did for cancel a suspended sale?

Thanks!